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What is DMD’s privacy policy?
What are DMD’s hours of operation?
What is DMD’s warranty policy?
Does DMD charge sales tax?
How do I contact DMD Systems Recovery, Inc.?
Who do I contact if I need to return an item?
Who do I contact if there is a problem with my order?
What is the status of my RMA (Return Merchandise Authorization)?
What happens if an RMA still works after I have sent it back?
What happens if an RMA does not work after I have sent it back?
How do I place an order?
Can I add to my existing order?
How can I cancel my order?
What forms of payment are accepted?
What are your shipment methods?
What time can an order be placed and still be shipped the same day?
Will I receive a tracking number?
Do you ship internationally?
How much will shipping cost?
Does DMD offer insurance on all packages?
Does DMD perform blind/drop shipments?
What is DMD’s privacy policy?
Please click here to view DMD’s privacy policy. (Back to top.)
What are DMD’s hours of operation?
DMD is open from 8:00am to 5:00pm MST. (Back to top.)
What is DMD’s warranty policy?
All equipment is sold with a 30-day DOA warranty only, unless otherwise specified. All returns must be approved and contain a RMA form provided through the website. Returned equipment found to be operable will be charged a 25% restocking fee. Freight damage must be reported immediately to DMD and directly to the carrier. It is the responsibility of the buyer to resolve freight damage claims with the carrier. (Back to top.)
Does DMD charge sales tax?
DMD charges sales tax on all purchases within Arizona. Unless the purchaser can provide a valid Arizona resale certificate.(Back to top.)
How do I contact DMD Systems Recovery, Inc.?
To contact DMD, you can use the email form on the Contact Us page or call (602) 307-0180.
(Back to top.)
Who do I contact if I need to return an item?
If you need to return an item, please call DMD at (602) 307-0180 and ask for the RMA Department.
(Back to top.)
Who do I contact if there is a problem with my order?
If there is a problem with your order, please contact the RMA department at (602) 307-0180. (Back to top.)
What is the status of my RMA (Return Merchandise Authorization)?
Once we have received your RMA, it typically takes between 7-10 business days to process. If the item that you returned is found to be in working order, we will return the item to inventory and charge a 25% restocking fee. If the returned item is found to be defective, a replacement will be sent or we will refund the purchase amount. For RMA status inquiries, please contact us at (602) 307-0180. (Back to top.)
What happens if an RMA still works after I have sent it back?
DMD charges a 25% restocking fee for all returned items that are found to be operable after an RMA has been properly processed. (Back to top.)
What happens if an RMA does not work after I have sent it back?
DMD will refund your credit card for the full order amount after the RMA has been properly processed. If a replacement is sent, the replacement will be charged to the purchaser’s credit card, and the original order will be refunded after the RMA has been processed.
(Back to top.)
How do I place an order?
We accept orders via phone, fax or email. When placing an order, please indicate:
• Billing Address
• Shipping Address
• Contact Name
• Phone Number
• Fax Number
• Shipping Method and Account #
• Item Model
• Quantity
• Advertised Price
• Payment Method
If placing an order by email DO NOT include the credit card information. Please call us or include a note for us to call you. Orders are not shipped without proper credit card information.(Back to top.)
Can I add to my existing order?
Yes, you can add to an order by calling or emailing us. (Back to top.)
How can I cancel my order?
You may change or cancel your order until the order has left the warehouse for shipment. Once the order has left the warehouse, you may contact DMD for an RMA. (Back to top.)
What forms of payment are accepted?
DMD accepts Visa, Mastercard, American Express, Discover, and Paypal as forms of payments.
(Back to top.)
What are your shipment methods?
We ship Federal Express, DHL, UPS, and most other common carriers. We do not ship COD. FedEx Ground may ship on the day following the order. (Back to top.)
What time can an order be placed and still be shipped the same day?
3:30pm MST is the cutoff time for orders that are placed to be shipped the same day. In some circumstances arrangements can be made to ship after this time, but there may be an extra expedite charge. (Back to top.)
Will I receive a tracking number?
Yes, a tracking number will be faxed, along with an invoice, by 5:00pm MST. (Back to top.)
Do you ship internationally?
Yes, DMD ships internationally. There is a minimum order of $100 for all international orders.
(Back to top.)
How much will shipping cost?
DMD requests that when making a purchase, the purchaser uses their account number for their selected shipping company. If an account number cannot be provided, DMD charges actual shipping plus 25%. (Back to top.)
Does DMD offer insurance on all packages?
Yes, shipping insurance available on all orders if requested, on DMD’s account, or not a blind shipment.
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Does DMD perform blind/drop shipments?
Yes, DMD will perform a blind or drop shipment at the purchaser’s request. Just make sure to include the ship from and ship to addresses on your purchase order and a packing slip. If a packing slip is not received, a generic one will be created for you.(Back to top.)
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