We are glad that you have decided to participate. Please answer all questions as honestly as possible. Completion of the survey will entitle you to 10% off of your next order up to $500. The maximum discount is limited to $50. Please note that all contact fields are required. Incomplete or duplicate submissions will be deleted and will not be eligible for the discount offer. Only one discount allowed per company and discount may not be combined with any other offer. All unused discounts expire 1 month after completing the survey.

 

Name
Company
Email

 

 

 

Please rate all the following areas with on the scale of 1 - 5 with 1 being unacceptable and 5 being excellent.


 

Section 1: Order placement
Ease of placing an Order with DMD:
Unacceptable- 1 || 2 || 3 || 4 || 5 -Excellent
Helpfulness of DMD staff:
Unacceptable- 1 || 2 || 3 || 4 || 5 -Excellent
Overall satisfaction with the order process:
Unacceptable- 1 || 2 || 3 || 4 || 5 -Excellent

 

Section 2: Shipping

Did the order ship on time?
Yes || No
Was tracking information provided?
Yes || No
How well was the product packaged?
Unacceptable- 1 || 2 || 3 || 4 || 5 -Excellent
Overall rating on DMD's ability to handle your shipping needs:
Unacceptable- 1 || 2 || 3 || 4 || 5 -Excellent

 

Section 3: Product Quality

Product shipped by DMD was what you expected:
Unacceptable- 1 || 2 || 3 || 4 || 5 -Excellent
Product description matched product received:
Unacceptable- 1 || 2 || 3 || 4 || 5 -Excellent
Your satisfaction with the product purchased from DMD:
Unacceptable- 1 || 2 || 3 || 4 || 5 -Excellent
Overall quality of product provided by DMD:
Unacceptable- 1 || 2 || 3 || 4 || 5 -Excellent

 

Section 4: Customer service

Please skip to section 5 if your order did not require you to contact DMD after your shipment

DMD addressed my issue in a timely manner:
Unacceptable- 1 || 2 || 3 || 4 || 5 -Excellent || N/A
DMD provided a satisfactory resolution to my problem:
Unacceptable- 1 || 2 || 3 || 4 || 5 -Excellent || N/A
Did your issue require an RMA?
Yes || No
If an RMA was required please rate the RMA process:
Unacceptable- 1 || 2 || 3 || 4 || 5 -Excellent || N/A
Please rate the overall quality of DMD's customer service:
Unacceptable- 1 || 2 || 3 || 4 || 5 -Excellent || N/A

 

Section 5: Overall Satisfaction

Please rate your overall satisfaction with the goods and services provided by DMD:
Unacceptable - 1 || 2 || 3 || 4 || 5 -Excellent
Please provide any other comments you have regarding any of the issues above or suggestions on areas you think DMD can improve:

 




 

 

 

  

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