Frequently Asked Questions

General:

Who is DMD Systems Recovery?
DMD Systems Recovery buys equipment that is excess, idle, or off-lease. After the equipment is received, we refurbish the equipment and remarket it to end users, schools, and businesses throughout the world. Approximately 95% of DMD's equipment is off-lease/refurbished.(Back to top.)

What is DMD’s privacy policy?
Please click here to view DMD’s privacy policy. (Back to top.)

Why should I pay a fee for recycling?
DMD Systems does pay to pick up some equipment, but equipment that is older than 4-5 years old typically has a smaller market for reuse. DMD charges fees for items that have a considerable amount of labor and a very intense recycling process. CRT monitors are the best example of an item that DMD charges a fee to process. (Back to top.)

What happens to my equipment when it is picked up?
Your equipment is brought back to our warehouse where our technical staff will test, calculate value, and either refurbish or recycle the systems or their components. After this process, you will receive an audit report that describes the results of our pickup. (Back to top.)

What do I need to do to prepare my equipment for pickups?
DMD's Asset Recovery Specialists can work in virtually any type of environment. We can perform direct pickups, asset de-installations, or just packaging and transport. The equipment can be located on a pallet or spread throughout the building. Our main concern is making the process as easy as possible on you. (Back to top.)

When will my equipment be scheduled for pickup?
DMD Systems works around your schedule. We can schedule your pickup any time throughout the day or even at night. We do request that multiple time slots be available to assure you the best rate, expedited pickups do carry an additional charge. (Back to top.)

Where do my systems get recycled?
To schedule a pickup, you can call DMD's logistics staff at (877) 777-0651 or fill out the pickup request form here. When calling, we request information such as: Main Contact, Quantity of Equipment, Pickup Address, Contact Phone Number, etc. Having this information on hand will allow the pickup scheduling process to proceed smoothly.(Back to top.)

How do I schedule a pickup?
You can schedule a pickup by clicking here. We will follow up with a phone call once the request has been made. (Back to top.)

What are DMD’s hours of operation?
DMD is open from 8:00am to 5:00pm MST. (Back to top.)

What is DMD’s warranty policy?
All equipment is sold with a 30-day DOA warranty only, unless otherwise specified. All returns must be approved and contain a RMA form provided through the website. Returned equipment found to be operable will be charged a 25% restocking fee. Freight damage must be reported immediately to DMD and directly to the carrier. It is the responsibility of the buyer to resolve freight damage claims with the carrier. (Back to top.)

Does DMD charge sales tax?
DMD charges sales tax on all purchases within Arizona. Unless the purchaser can provide a valid Arizona resale certificate.(Back to top.)

How do I contact DMD Systems Recovery, Inc.?
To contact DMD, you can use the email form on the contact us page or call (877) 777-0651.
(Back to top.)

Return Merchandise:

Who do I contact if I need to return an item?
If you need to return an item, please call DMD at (877) 777-0651 and ask for the RMA Department.
(Back to top.)

Who do I contact if there is a problem with my order?
If there is a problem with your order, please contact the RMA department at (877) 777-0651. Please note that the return shipping is the responsibility of the purchaser. DMD recommends using a 'trackable' shipper such as Fedex or UPS. (Back to top.)

What is the status of my RMA (Return Merchandise Authorization)?
Once we have received your RMA, it typically takes between 7-10 business days to process. If the item that you returned is found to be in working order, we will return the item to inventory and charge a 25% restocking fee. If the returned item is found to be defective, a replacement will be sent or we will refund the purchase amount. For RMA status inquiries, please contact us at (602) 307-0180. (Back to top.)

What happens if an RMA still works after I have sent it back?
DMD charges a 25% restocking fee for all returned items that are found to be operable after an RMA has been properly processed. To make sure that DMD's technicians can perform accurate tests, please include as much information as possible about the problems with the unit. (Back to top.)

What happens if an RMA does not work after I have sent it back?
DMD will refund your credit card for the full order amount after the RMA has been properly processed. If a replacement is sent, the replacement will be charged to the purchaser’s credit card, and the original order will be refunded after the RMA has been processed. (Back to top.)

Ordering/Purchasing:

How do I place an order?
We accept orders via phone, fax or email. When placing an order, please indicate:

• Billing Address
• Shipping Address
• Contact Name
• Phone Number
• Fax Number
• Shipping Method and Account #
• Item Model
• Quantity
• Advertised Price
• Payment Method

If placing an order by email DO NOT include the credit card information. Please call us or include a note for us to call you. Orders are not shipped without proper credit card information.(Back to top.)

Can I add to my existing order?
Yes, you can add to an order by calling or emailing us. (Back to top.)

How can I cancel my order?
You may change or cancel your order until the order has left the warehouse for shipment. Once the order has left the warehouse, you may contact DMD for an RMA. (Back to top.)

What forms of payment are accepted?
DMD accepts Visa, Mastercard, American Express, Discover, Wire Transfer, and Paypal as forms of payments. (Back to top.)

Shipping:

What are your shipment methods?
We ship Federal Express, UPS, and most other common freight carriers. We do not ship COD. FedEx/UPS Ground may ship on the day following the order. (Back to top.)

What time can an order be placed and still be shipped the same day?
3:30pm MST is the cutoff time for orders that are placed to be shipped the same day. In some circumstances arrangements can be made to ship after this time, but there may be an extra expedite charge. (Back to top.)

Will I receive a tracking number?
Yes, a tracking number will be faxed, along with an invoice, by 5:00pm MST. (Back to top.)

Do you ship internationally?
Yes, DMD ships internationally. There is a minimum order of $100 for all international orders.
(Back to top.)

How much will shipping cost?
DMD requests that when making a purchase, the purchaser uses their account number for their selected shipping company. In the event that the purchaser rejects freight charges, DMD Systems reserves the right to charge actual freight costs plus 25% to the credit card on file. If an account number cannot be provided, DMD charges actual shipping plus 25%. (Back to top.)

Does DMD offer insurance on all packages?
Yes, shipping insurance is required on all shipments made using DMD's account info. Shipping insurance is added to customer's accounts upon their request.
(Back to top.)

Does DMD perform blind/drop shipments?
Yes, DMD will perform a blind or drop shipment at the purchaser’s request. Just make sure to include the ship from and ship to addresses, shipping account number, and credit card number on your purchase order and a packing slip. If a packing slip is not received, a generic one will be created for you.(Back to top.)

Benefits of Computer Recycling & Computer Disposal

Computer recycling is becoming popular as we arrive in the year of 2008. Considering how many businesses in today’s society rely on computers as a main tool for their employees, the abundance of old computers can build up quickly. Would you chop down a tree if you knew there was a small little chipmunk family inside? In almost the same respect, there are toxic properties inside PC computers and can harm wildlife. There are plenty of benefits in computer equipment recycling. I will prove to you that you should take the time to properly recycle for computer equipment disposal. Read More

The Importance and Benefits of Computer Recycling

Information technology develops at such a rapid pace that electronic equipment very soon becomes obsolete. Computer disposal is a time-bomb waiting to go off. Various components of your old computer are highly toxic to the environment and it is estimated by the group, Local Self-Reliance, that about 75%% of obsolete electronic equipment is currently being stored. The day everyone decides to dispose of this clutter will be a black day for the environment.

Circuit boards, batteries, and color cathode ray tubes contain hazardous materials such as lead, mercury and chromium. If simply dumped, these toxins can be released into the environment - into the ground and water through landfills, or in the form of toxic incinerated ash.

What should you do with your obsolete computer? Don't trash it.Read More

Reduce, Reuse, Recycle

Recycling for each of us is a matter of choice. Remember the recycling mantra reduce, reuse, recycle? Today, North America has one of the highest rates of recycling in the world; yet if we consider the amount of trash that ends up in our dumpsites, you would be amazed at this vastly untapped opportunities for us - there are still a number of opportunities to turn unwanted or unneeded material into good use. Read More